Frequently Asked Questions FAQ

In response to COVID-19, our warehouse are taking precautionary measures to ensure the health and wellbeing of our team and our customers. Please be assured that our team are following the advice and guidelines from the government and that the safety of everyone is our priority. There is currently no impact to our delivery services at this stage. We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.

VAT is included in the price of all of our products. For any international orders you will be contacted by Royal Mail if you need to pay any duty or delivery charges (‘handling fees’) to receive your goods.

We aim to deliver all UK orders in 2 working days, however this may vary during busy periods.

All delivery charges will be displayed at checkout. Our standard service for UK orders £1.99. Spend over £6.99 for free delivery.

We currently ship to the United Kingdom.

Please allow up to 5 days for UK deliveries and 21 days for non-UK deliveries, if you still have not received your item please email info@soinvogue.com.

We have high standards when it comes to packaging your order, however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item and contact info@soinvogue.com.

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. Please contact info@soinvogue.com and attach any pictures you have of the damage to the message. We will do our best to resolve the issue as quickly as possible.

Once you have found all the items that you want, click 'My Basket' and 'Checkout'. You'll see a box located below your list of items which says 'Have a coupon? Click here to enter your code'. Add your discount code into this box and click 'Add' to apply the discount. If you have any problems entering the code, please contact info@soinvogue.com

Yes, if the item or items purchased are unopened you may return your item to us within 28 days of purchase for a full refund.

You can download our returns form from here.

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

• If we sent you the wrong item
• If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

Yes! We use a leading encryption service to process your payment, your credit card information is hidden from us.

We accept payments from Clearpay and Klarna, as well as all major credit card providers, such as Amex, MasterCard and Visa.

Yes! The plastic used in our boxes is PET, this is the most widely recycled plastic and can be recycled easily.  The vac tray inside is made using R-PET (recycled PET) which has already been recycled and can be recycled again. 

Our beauty team can provide tailored advice to help you find the right products and answer any questions that you may have. Simply email your query to info@soinvogue.com and we will be happy help.

Yes, all our brands are cruelty free, no animal testing is performed at any stage in our product development or manufacturing process.