Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and our products.
Delivery & Shipping
COVID-19
Import Duties and Taxes
When will I receive my order?
How much will it cost to ship my order?
Which countries do you currently ship to?
Orders
Where is my order?
What should I do if I receive an incorrect item?
What should I do if my item is damaged?
How do I apply a coupon code?
Returns & Exchanges
Do you accept returns?
How do I initiate a refund?
Will you refund my postage costs to return an item?
- If we sent you the wrong item
- If the item is damaged or faulty
Payments
Is my credit card secure?
What payments do you accept?
Product Info
Can your packaging be recycled?
I have a question about a product and need advice on my purchase.
Company Info
Are your brands cruelty free?